Bags printed to your artwork are not returnable. What is genuinely our fault, we remake or credit. That is the whole policy, written out below. The contract wording sits on the Terms & privacy page. Anything in orange is a figure only you can set.
Returns on a custom bag
None. Once the deposit clears, your artwork has committed a screen, a run of cloth and press time that no other buyer can use. Change of mind, a colour that reads differently in daylight, a size or quantity you ordered wrong – these are not return reasons. The printed proof you approved is what ships, and it is the record of what was agreed.
Colour is the usual argument, so it is settled here: a screen shows colour by backlight and cotton shows it in daylight, the two never agree, and a shade that looks different outside is not a defect. Exact colour matching is done against a physical reference and only if you ask before the sample run. [replace] state whether you offer a printed strike-off on a blank bag, and what it costs.
Blank bags
Unprinted stock only, within 14 days of delivery, unused and in the original carton. You pay the freight back to us. We refund the bag price less the outbound freight and a [replace] __% restocking deduction – delete this clause entirely if you would rather not charge one.
What counts as a fault
- Print that cracks or peels.
- A seam that fails.
- A finished size more than 1 cm outside the approved spec, or shrinkage beyond the 3% first wash.
- A bag that is not the one you approved.
Send photos of the piece, the outer carton and the order number within 7 days of delivery, and wait for our reply before posting anything back. [replace] returns email address. [replace] returns address, and which carriers you accept. A parcel that arrives without a claim number is not treated as a claim.
Our remedy is a remake of the affected pieces or a credit against a future order, at our choice. We do not pay your inbound freight, your import duty, your bank charges, or anything beyond the price of the affected bags.
Cancelling an order
- Before the deposit clears. Cancel any time, nothing owed.
- After the deposit clears. The deposit is not refundable – it has already bought cloth and a screen. Anything not yet produced is simply not invoiced.
[replace] state the deposit share you charge, for example 50% of the order value.
Refunds, freight and duty
A refund is issued only after we accept a claim, back out by the method that paid us, within [replace] ___ working days. For a bank transfer we need the account name and number; your own bank keeps its fee. Outbound freight already paid to a carrier is not refunded, and import duty and taxes collected by your customs are never recoverable through us – even when a parcel is cancelled or sent back.
If a parcel arrives damaged, note the damage on the carrier proof at the door and photograph the carton before opening it. A clean signature voids the freight claim; the bags themselves are then handled under the fault rules above.
Your local law
This is a commercial policy for made-to-order goods between businesses. Where the law of the country you buy from gives a buyer rights that cannot be contracted away, that law applies. [replace] have this page reviewed against the markets you sell into before you trade.
Related: Shipping & duties – FAQ – Terms & privacy – Contact.